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    Practical perspectives on AI, recruiting, and training at scale.

    A new customer service agent practising a call with a headset, supported by a colleague
    September 24, 2026·6 min read

    Customer Service Onboarding: Why New Hires Practise on Real Customers — and How to Fix It

    Trainers and team leads invest real effort in onboarding, yet practice rounds stay scarce because they depend on coaching capacity. The metric that matters is time-to-proficiency, and AI role-plays can shorten it.

    Paulo Nunes

    CEO @ Two Impulse

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    Large black-and-white conference hall packed with listeners — a symbol of scalable sales training
    July 9, 2026·6 min read

    The math no training lead wants to do

    Role-plays work — but every repetition costs manager time. Why AI-powered role-plays change the cost model of sales training.

    Abstract illustration of resumes flowing through a clogged hiring pipeline
    April 20, 2026·6 min read

    The Hidden Cost of First-Round Screening Bottlenecks

    Most hiring teams do not have a talent problem first. They have a screening problem — and the cost is invisible until you measure it.